Returns & Exchanges

At AllTrails Gear Shop, we want you to feel confident on every path you take. If your apparel or gear isn't the perfect fit, you can return or exchange unworn items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Gear

Place your items in their original packaging with all tags attached to ensure they remain protected during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned gear, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing